This is information about you that you give us by filling in forms on our website (the “Site“) or by corresponding with us by phone, e-mail or otherwise. It includes registration information, information you provide when you submit your CV/contact details for a job application, or if you report a problem with our Site. The information you give may include your name, address, e-mail address, and phone number.

We may collect the following information relating to your visits:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from the page.
• Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you (through such other websites or other services we provide) when we collected that data if we intend to share those data internally and combine it with data collected on this Site. We will also have told you for what purpose we will share and combine your data. We may also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).

This is information we receive about you if you use any of the other websites we operate or the other services we provide. We may work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). These third parties may share information with us in accordance with their own data protection policies and procedures.

Please note that third parties have their own privacy policies and that we have no control over how third parties use personal information. You should check the privacy policies of third party sites before you submit any personal information to these websites.

Where we need to use the information to carry out our obligations arising from contracts entered into between you and us and to provide you with the information, products and services that you request from us.

• We will retain and use details of the goods and services that you have previously purchased or enquired about to make suggestions to you for other products which we believe you will also be interested in. We do this where necessary for our legitimate business purposes of providing you with more tailored offers and personalising your experience on our Site
• If you have signed up to attend one of our events, access publications or receive our marketing materials, personal data including your name, email address, telephone number and other contact information will be collected at the time you sign up. We may use the information we collect to provide you with information on events, publications, products or services that we feel may interest you. You will be able to specify your contact preferences when you register to attend an event or receive communications, products or services from us. You can also change your contact preferences at any time using the options which can be found on relevant communications or by contacting us directly at [email protected]

We may combine information you give to us with any information we collect about you and/or information we receive from other sources and use it in the ways set out above (depending on the types of information we receive) where this is necessary for our legitimate business purposes in providing you with a better and more tailored experience.

• Any member of our group, which means our affiliates and subsidiaries, our ultimate holding company and its subsidiaries and affiliates.
• Selected third parties including business partners, licensees, suppliers and sub-contractors for the performance of any contract we enter into with them or you; or
• Selected third parties who may use this information to send you details of products and services that may interest you (provided you have consented to this); and
• Analytics and search engine providers that assist us in the improvement and optimisation of our Site.

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If we, or substantially all of our assets are acquired by a third party, in which case personal data held by us about its customers may be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or to protect the rights, property, or safety of our company, our customers, licensees, business partners, affiliates, subsidiaries, or others.

The personal data that we collect may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff outside the EEA who work for us or for one of our suppliers engaged in the processing of your personal details. We will take all reasonable and necessary steps to ensure your personal data is treated securely and in accordance with this Privacy Policy and applicable Data protection Laws, and will not transfer personal data outside the EEA unless an appropriate safeguard is implemented, such as entering into EU standard contractual clauses (or equivalent measures) with the party outside the EEA receiving the data.

Please note that unfortunately the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee its security once transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

• Access. You have the right to request a copy of the personal information we are processing about you, which we will provide back to you in electronic form. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information. If you require multiple copies of your personal data, we may charge a reasonable administration fee.
• Rectification. You have the right to have incomplete or inaccurate personal information that we process about you corrected. Note that you can always make certain adjustments to certain personal information directly through your online account.
• Deletion. You have the right to request that we delete personal information that we process about you, except we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
• Restriction. You have the right to restrict our processing of your personal information where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.
• Portability. You have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data on the basis of your consent (such as for direct marketing communications) or to perform a contract with you.
• Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.
• Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge This includes cases where you wish to opt out from marketing messages that you receive from us. You can exercise your right to prevent the processing of your personal data for marketing purposes by checking certain boxes on the forms we use to collect your data. If you have already agreed to receive marketing communications from us but have now changed your mind, you can easily unsubscribe at any time by following the instructions (such as to click an “Unsubscribe” link in emails) included in these marketing communications.

You can make any of these requests in relation to your personal data by sending the request by mail to [email protected]

Our Site may contain links to and from websites of our partner networks, advertisers and affiliates. If you follow a link to these websites, they have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. If you are based in, or the issue relates to, the UK, the Information Commissioner’s Office can be contacted as follows:

Telephone: +44 0303 123 1113

Email: [email protected]

Website: www.ico.org.uk

Web-form: www.ico.org.uk/concerns/

Address: Water Lane, Wycliffe House, Wilmslow, Cheshire, SK9 5AF

If you are based or the issue you would like to complain about took place elsewhere in the European Economic Area (EEA), please click here for a list of local data protection authorities in the other EEA countries.

Your personal information is processed by us and/or our service providers only for the period necessary for the purposes for which the information is collected. When we no longer need to use your information for those purposes, we will remove it from our systems and records or take steps to anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).

Any changes we make to our Privacy Policy in the future will be posted on this page.