CBDC Customer Success Manager

Location: London, United Kingdom
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Central banks provide trusted money to the public as part of their policy objectives. This money acts as a medium of exchange, a unit of account and a store of value.

Historically, this has been accomplished by issuing physical cash. nChain develops two blockchain-based products (Digital Cash & Digital Money) that help central banks to address the declining use of physical cash and the increase in new forms of private money.

Digital cash allows citizens to use a digital form of central bank money for payments. It replicates physical notes & coins in digital form and does not require citizens to have access to bank accounts to use digital cash for payments.

Digital money facilitates a faster and cheaper way to make digital payments and crossborder remittances, tokenise commodities or other assets, and execute interbank clearing and settlement.

nChain is looking for a Customer Success Manager to be the voice of larger CBDC solution customers. You will develop a high-level view of our customer life cycle and use this perspective to add value for our customers – and our company.


We expect you to

– Improve the product buying process

– Gather customer feedback on multiple milestones thought the customer journey (product demo, purchase, implementation, onboarding, adoption, support & renewal)

– Partners with the Account Management team to develop overall account plan and strategy including customer goals, preferred outcomes and pain points.

– Help Product Manager in identifying unique features based on customer pain points

– Advocate for customers by connecting the clients’ wishes to the product roadmap and to nChain’s larger product strategy.

– Educate customers how they are getting the most value from nChain products.

– Host product demonstrations, tutorials, and webinars

– Maintain FAQ section of product pages

– Enhance overall customer experience


We are looking for

– 2+ years leading a service desk or customer service orientated support team

– 5+ years working in a service desk or customer support team

– Previous experience in SaaS/PaaS

– A record of working in a B2B environment


– Strong customer orientation

– The ability to develop and maintain a strong understanding of the product capabilities
and technologies.

– Proactive approach to customer issues

– Advanced listening and verbal communication skills to understand customer’s needs, and ability to respond clearly and concisely both verbally and written.

– Enthusiast; strong work ethic with a positive mindset, and can-do attitude

– Influencing and negotiation skills


At nChain, two days will never be the same.

We are cultivating a strong social culture and are focused on provided benefits for our people.

Benefits at nChain

A pension match scheme of up to 5%.
Private healthcare insurance.
Business Travel insurance.
Life assurance of 4 times the salary.
25 days of holidays + bank holidays.
Central London location.

If you believe that this position suits you, than we kindly ask you to send us your CV.

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