CBDC Customer Success Manager

Location: London, United Kingdom
Share on Twitter
Share on LinkedIn
Send via Email
Overview

Central banks provide trusted money to the public as part of their policy objectives. This money acts as a medium of exchange, a unit of account and a store of value.

Historically, this has been accomplished by issuing physical cash. nChain develops two blockchain-based products (Digital Cash & Digital Money) that help central banks to address the declining use of physical cash and the increase in new forms of private money.

Digital cash allows citizens to use a digital form of central bank money for payments. It replicates physical notes & coins in digital form and does not require citizens to have access to bank accounts to use digital cash for payments.

Digital money facilitates a faster and cheaper way to make digital payments and crossborder remittances, tokenise commodities or other assets, and execute interbank clearing and settlement.

nChain is looking for a Customer Success Manager to be the voice of larger CBDC solution customers. You will develop a high-level view of our customer life cycle and use this perspective to add value for our customers – and our company.

RESPONSIBILITIES

We expect you to

– Improve the product buying process

– Gather customer feedback on multiple milestones thought the customer journey (product demo, purchase, implementation, onboarding, adoption, support & renewal)

– Partners with the Account Management team to develop overall account plan and strategy including customer goals, preferred outcomes and pain points.

– Help Product Manager in identifying unique features based on customer pain points

– Advocate for customers by connecting the clients’ wishes to the product roadmap and to nChain’s larger product strategy.

– Educate customers how they are getting the most value from nChain products.

– Host product demonstrations, tutorials, and webinars

– Maintain FAQ section of product pages

– Enhance overall customer experience

REQUIREMENTS

We are looking for

– 2+ years leading a service desk or customer service orientated support team

– 5+ years working in a service desk or customer support team

– Previous experience in SaaS/PaaS

– A record of working in a B2B environment

Skills

– Strong customer orientation

– The ability to develop and maintain a strong understanding of the product capabilities
and technologies.

– Proactive approach to customer issues

– Advanced listening and verbal communication skills to understand customer’s needs, and ability to respond clearly and concisely both verbally and written.

– Enthusiast; strong work ethic with a positive mindset, and can-do attitude

– Influencing and negotiation skills

BENEFITS

At nChain, two days will never be the same.

We are cultivating a strong social culture and are focused on provided benefits for our people.

Benefits at nChain

A pension match scheme of up to 5%.
Private healthcare insurance.
Business Travel insurance.
Life assurance of 4 times the salary.
25 days of holidays + bank holidays.
Central London location.
APPLY NOW

If you believe that this position suits you, than we kindly ask you to send us your CV.

Drag and drop your document here

or

Selected file:
Only 1 and .PDF File format is allowed
(.PDF FILE FORMAT REQUIRED)

    Your application was sent!

    Thank you for your interest in joining nChain.
    A member of our HR team will be in contact with you soon.

    Scroll to Top